🔒 Privacy Policy | Charge Products UK
Effective Date: [16/02/2026]
This Privacy Policy explains how Charge Products (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit or make a purchase from our website at chargeproducts.co.uk.
We are committed to protecting your privacy and complying with UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK e-commerce and consumer protection laws.
📍 Who We Are
Charge Products is an established UK supplement and ingredient supplier based in Southend-on-Sea, Essex.
Our registered business address is:
Unit 1
8 Towerfield Road
Towerfield Industrial Estate
Southend-on-Sea
SS3 9QE
United Kingdom
📊 Information We Collect
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Use our website services
Types of information may include:
- Name and billing/shipping address
- Email address
- Telephone number
- Payment information (processed securely by our payment partners)
- Order history
- IP address and device/browser information
We do NOT store full payment card details on our site. This information is processed by our secure payment provider.
📦 How We Use Your Data
We use your information for the following purposes:
- To process and fulfil your orders
- To communicate order updates and customer support responses
- To improve our website and services
- To provide information about products, promotions and newsletters (with consent)
- To comply with legal and regulatory obligations
📥 Newsletter & Marketing Communications
If you subscribe to our newsletter, we will use your email to send updates about products, offers, and educational content.
You may unsubscribe from marketing emails at any time by following the link in the email or by contacting us.
📡 Cookies & Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyse site traffic
- Improve user experience
- Support marketing analytics
You can manage cookie preferences through your browser settings. Visit our Cookie Policy for details.
⚖ Legal Basis for Processing
Under UK GDPR, we process your personal data on one or more of the following bases:
- Performance of a contract (order fulfilment)
- Legitimate business interests (operation of the website)
- Consent (marketing communications)
- Legal compliance (record keeping / tax / audit purposes)
🔐 Data Security
We take appropriate measures to protect your data. These include secure servers, encrypted communications (HTTPS), and access controls.
However, no internet transmission is 100% secure. If you suspect a data breach, please contact us immediately.
📤 Data Sharing & Third Parties
We may share your data with:
- Payment processors (securely for payment purposes only)
- Delivery partners (for order fulfilment)
- IT and analytics service providers
- Legal and regulatory authorities if required by law
We do not sell your personal information to third party advertisers.
📁 Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccuracies
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing
- Lodge a complaint with the ICO (Information Commissioner’s Office)
📞 Contact Us
If you have questions about this Privacy Policy or your data rights, contact us at:
Or visit our Contact Page for further details.
📅 Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law, technology, or business practices. The latest version will be posted on this page with an updated effective date.