↩ Returns & Exchanges | Charge Products UK

Charge Products is an established UK supplement and ingredient supplier (10+ years) committed to clear, fair, and transparent return procedures.

This page outlines our 14-day returns policy for UK customers purchasing supplements and nutritional ingredients online.

📅 14-Day Returns Policy

You may request a return within 14 days of receiving your order in accordance with UK distance selling regulations.

• Items must be unused.
• Products must remain sealed and in their original condition.
• Return requests must be made within 14 days of delivery.

Once approved, items should be returned promptly to the address below.

📦 Return Postage

Unless an item is faulty or incorrect, customers are responsible for return postage costs.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

❌ Incorrect or Faulty Items

If you receive the wrong product or an item that is faulty, please contact us as soon as possible.

In many cases, we may be able to resolve the issue efficiently based on clear photographic evidence of the item received. Where appropriate, a replacement or refund may be issued without requiring return shipment.

📍 Return Address

Please ensure your order number is clearly included with your return.

💳 Refund Processing

• Refunds are processed once returned goods are received and inspected.
• Refunds are issued to the original payment method.
• Please allow standard banking processing times for funds to appear.

📞 Need Assistance?

If you require assistance with a return, please visit our Contact Page .

You can also review our Delivery Information page for dispatch and courier details.

Return to our Charge Products homepage to explore our full supplement and ingredient range.

❓ Returns FAQs

How long do I have to return an item?

You have 14 days from the date of delivery to request a return.

Can I return opened supplements?

For hygiene and safety reasons, supplements must be unused and sealed to be eligible for return.

Who pays for return postage?

Customers are responsible for return postage unless the item is faulty or incorrect.

What if I receive the wrong product?

Please contact us with photographic evidence. We may issue a replacement or refund without requiring return shipment.

How long do refunds take?

Refunds are processed after inspection and may take several working days to appear depending on your payment provider.