📅 Last updated: July 2026 · 🇬🇧 UK supplement supplier since 2016
30
Day Returns
Policy
14+
Days Above
Legal Minimum
3–5
Working Days
Refund Time
160K+
Verified Sales
Since 2016
🔍 Quick Answer — Charge Products Returns Policy
Charge Products (Big Idea Services Ltd, Co. No. 11645389) offers a 30-day returns policy on unused, sealed supplements — exceeding the 14-day UK statutory minimum under the Consumer Contracts Regulations 2013. Contact us before returning any item. Faulty or incorrect items may be resolved by photographic evidence without return shipment. Refunds processed within 3–5 working days of receipt. Return address: Unit 1, 8 Towerfield Road, Towerfield Industrial Estate, Southend-on-Sea, Essex SS3 9QE.
↩️ How to Return an Item — Step by Step
Contact us first
Use the contact form at chargeproducts.co.uk/pages/contact with your order number and the reason for return. Do not return items without contacting us first — we may be able to resolve the issue without a return.
Await confirmation
We will confirm the return is approved and provide the return address. For faulty or incorrect items we may request photographs — in many cases we issue a refund or replacement on photographic evidence alone, with no return required. This is at our discretion based on the nature of the issue.
Pack and send using a tracked service
Pack the item securely in its original condition. Include your order number clearly inside or on the package. Use a tracked delivery service — Charge Products cannot accept responsibility for items lost or damaged in return transit.
Refund issued within 3–5 working days
Once your return is received and inspected, the refund is issued to your original payment method. Allow 3–5 working days for funds to appear depending on your bank or payment provider.
📋 Full Returns Policy
✅ 30-Day Returns Policy
- Request within 30 days of delivery
- Items must be unused and sealed
- Original condition and packaging required
- Include order number with return
- Contact us before sending anything back
📦 Return Postage
- Customer responsible unless faulty/incorrect
- Use a tracked delivery service
- Keep your proof of postage
- We cannot accept liability for lost returns
- Outbound postage non-refundable (unless faulty)
❌ Incorrect or Faulty Items
- Contact us as soon as possible after delivery
- Include your order number and photographs
- We can often resolve without return shipment
- Replacement or refund issued where appropriate
- Return postage covered by us if item is faulty
💡 In many cases we issue a refund or replacement on photographic evidence alone — no return required. This is at our discretion based on the nature of the issue.
💳 Refund Processing
- Processed once item received and inspected
- Issued to original payment method
- Allow 3–5 working days for funds to appear
- Outbound postage non-refundable unless faulty
- We will confirm by email when issued
⚖️ YOUR UK CONSUMER RIGHTS
Consumer Contracts Regulations 2013 — What You Are Entitled To By Law
Under the Consumer Contracts Regulations 2013, UK customers purchasing online have the statutory right to cancel an order and return goods within 14 days of delivery — no reason required. Charge Products extends this to 30 days as a further commitment to customer confidence. Your statutory rights are not affected by our policy and are always protected.
✅ Charge Products 30-day policy = 14 days statutory + 16 days additional goodwill
📍 Return Address
📍 Send Returns To
Charge Products
Unit 1, 8 Towerfield Road
Towerfield Industrial Estate
Southend-on-Sea
Essex SS3 9QE
United Kingdom
⚠️ Always contact us before returning. Include your order number clearly with the package.
🏢 Registered Business
Big Idea Services Ltd
Company No. 11645389
VAT GB11645389
Est. 2016
⭐ 5 Star FSA Food Hygiene Rating
160,000+ verified marketplace sales
UK in-house manufacturer since 2016
❓ Returns — Frequently Asked Questions
How long do I have to return an item?
30 days from the date of delivery. This exceeds the 14-day statutory minimum under the Consumer Contracts Regulations 2013. Items must be unused and sealed in their original condition.
Can I return opened or used supplements?
No — for hygiene and food safety reasons, supplements must be unused and sealed in their original condition to be eligible for return. This is standard practice across UK food supplement retailers.
Who pays for return postage?
Customers are responsible for return postage costs unless the item received was faulty or incorrect. Use a tracked service and keep your proof of postage. We cannot accept responsibility for items lost or damaged in return transit.
What if I received the wrong or a faulty item?
Contact us via the Contact page with your order number and clear photographs of the item received. In many cases we issue a refund or replacement on photographic evidence alone — no return required. This is at our discretion based on the nature of the issue. Where a return is needed, we cover the return postage for faulty or incorrect items.
What if my item arrived damaged?
Contact us promptly with photographs of the damaged item and packaging. We will assess and provide an appropriate resolution — replacement or refund where applicable. Please retain all packaging until the matter is resolved.
How long do refunds take?
Refunds are processed once the returned item is received and inspected — typically within 1 working day of receipt. Allow 3–5 working days for funds to appear depending on your bank or payment provider. Refunds are issued to the original payment method.
Will my original postage be refunded?
Original outbound postage costs are non-refundable unless the item was faulty or incorrect. This is in line with standard UK distance selling practice.
What are my UK statutory rights?
Under the Consumer Contracts Regulations 2013, UK online customers have the statutory right to cancel and return goods within 14 days of delivery. Charge Products extends this to 30 days. Your statutory rights are not affected by our policy and are always protected.
🔗 Related Pages
🏭 ABOUT CHARGE PRODUCTS
Big Idea Services Ltd · Co. No. 11645389 · Est. 2016 · 160,000+ Verified Sales · 5 Star FSA
Charge Products is an established UK supplement manufacturer since 2016. We are committed to clear, fair returns procedures. 160,000+ verified marketplace orders fulfilled. 5 Star FSA Food Hygiene Rating. UK-held stock, same-day dispatch before 3:30pm Monday to Friday.
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Returns policy: This returns policy applies to purchases made directly at chargeproducts.co.uk. For purchases made via eBay (charge-products-uk) or TikTok Shop, the respective platform return policies also apply. Charge Products reserves the right to refuse returns that do not comply with this policy. This policy does not affect your UK statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. Charge Products is a trading name of Big Idea Services Ltd, Company No. 11645389, Unit 1, 8 Towerfield Road, Towerfield Industrial Estate, Southend-on-Sea, Essex SS3 9QE.