Returns & Exchanges Policy | 30-Day Returns | Charge Products UK

Charge Products is an established UK supplement and ingredient supplier with over 10 years of verified trading history and more than 149,000 confirmed marketplace sales. We are committed to clear, fair and transparent return procedures for all customers purchasing from our Shopify store.

↩
30-Day
Returns		 ✅
149K+
Verified Sales		 🏆
10+ Years
UK Supplier		 ⭐
5 Star Food
Hygiene Rating		 🇬🇧
UK-Based
Returns

📅 30-Day Returns Policy

You may request a return within 30 days of receiving your order in accordance with UK distance selling regulations and our extended returns commitment.

  • Items must be unused
  • Products must remain sealed and in their original condition
  • Return requests must be submitted within 30 days of delivery
  • Once approved, items should be returned promptly to the address below
  • Please include your order number clearly with your return

📦 Return Postage

Unless an item is faulty or incorrect, customers are responsible for return postage costs.

We recommend using a tracked delivery service when returning items. Charge Products cannot accept responsibility for items lost or damaged in return transit.

❌ Incorrect or Faulty Items

If you receive the wrong product or an item that is faulty, please contact us as soon as possible after delivery.

In many cases, we are able to resolve issues efficiently on the basis of clear photographic evidence of the item received. Where appropriate, a replacement or refund may be issued without requiring return shipment.

Please contact us via our Contact Page with your order number and photographs of the item received.

📍 Return Address

Charge Products
Unit 1
8 Towerfield Road
Towerfield Industrial Estate
Southend-on-Sea
Essex
SS3 9QE
United Kingdom

Please ensure your order number is clearly written on or included inside the return package.

💳 Refund Processing

  • Refunds are processed once returned goods are received and inspected
  • Refunds are issued to the original payment method
  • Please allow standard banking processing times for funds to appear — typically 3–5 working days depending on your payment provider
  • Original postage costs are non-refundable unless the item was faulty or incorrect
⚠ Your UK Consumer Rights: Under the Consumer Contracts Regulations 2013, UK customers purchasing online have the statutory right to cancel an order and return goods within 14 days of delivery. Our 30-day returns policy exceeds this statutory minimum as a further commitment to customer confidence. Your statutory rights are not affected.

📞 Need Assistance?

If you require assistance with a return or exchange, please get in touch via our Contact Page and we will respond promptly.

❓ Returns — Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the date of delivery to request a return. This exceeds the 14-day statutory minimum under UK Consumer Contracts Regulations 2013.

Can I return opened or used supplements?

For hygiene and food safety reasons, supplements must be unused and sealed in their original condition to be eligible for return.

Who pays for return postage?

Customers are responsible for return postage costs unless the item received was faulty or incorrect. We recommend using a tracked service.

What if I receive the wrong product?

Please contact us via our Contact Page with your order number and clear photographs of the item received. We may issue a replacement or refund without requiring return shipment.

What if my item arrived damaged?

Please contact us promptly with photographic evidence of the damage. We will assess the situation and provide an appropriate resolution — replacement or refund where applicable.

How long do refunds take?

Refunds are processed after the returned item is received and inspected. Please allow 3–5 working days for funds to appear, depending on your payment provider.

Will my original postage be refunded?

Original outbound postage costs are non-refundable unless the item was faulty or incorrect.

What is the return address?

Charge Products, Unit 1, 8 Towerfield Road, Towerfield Industrial Estate, Southend-on-Sea, Essex, SS3 9QE, United Kingdom. Include your order number clearly with your return.

📍 Charge Products — UK Supplement Supplier

Charge Products is an established UK supplement supplier with over 10 years of verified trading history, 149,000+ marketplace sales and a 5 Star Food Hygiene Rating. UK-held stock, same-day dispatch before 3:30pm Monday–Friday.

Charge Products  ·  United Kingdom  ·  5 Star Food Hygiene Rating  ·  30-Day Returns  ·  Established Supplement Supplier