❓ Frequently Asked Questions | Charge Products UK
Charge Products is an established UK supplement and ingredient supplier (10+ years) supplying capsules, tablets and nutritional powders nationwide.
Below are answers to common questions regarding orders, delivery, returns, product information and wholesale enquiries.
📦 Orders & Delivery
How long does delivery take?
We dispatch using Royal Mail services. Standard delivery (Royal Mail 48) typically arrives within 2–3 working days. Next Day delivery options are available at checkout.
Do you offer free UK delivery?
Yes. We offer free Royal Mail 48 delivery on UK orders over £10.
What is your dispatch cut-off time?
Orders placed before 3:30pm Monday to Friday are typically dispatched the same working day.
For more details, please visit our Delivery Information page.
↩ Returns & Refunds
What is your returns policy?
We offer a 14-day returns policy for unused and sealed products in accordance with UK distance selling regulations.
Who pays for return postage?
Customers are responsible for return postage unless the item is faulty or incorrect.
What if I receive the wrong item?
Please contact us with clear photographic evidence. Where appropriate, we may issue a refund or replacement without requiring return shipment.
Full details are available on our Returns & Exchanges page.
🧪 Product Information
Are your products medicines?
No. All products are supplied strictly as non-medicinal food supplements in accordance with UK regulations.
Are ingredient strengths clearly stated?
Yes. All products feature clearly declared ingredient strengths and transparent labelling.
Do you provide Certificates of Analysis?
Selected products may be supported by Certificates of Analysis (CoA). Please contact us for further information.
Are your NMN products tested?
Our NMN supplements undergo third-party purity testing.
🏭 Wholesale & Trade Enquiries
Do you supply wholesale or bulk quantities?
Yes. Selected products and powder formats are available for wholesale and repeat trade purchasing within the UK.
How do I enquire about trade supply?
Please contact us via email with details of your product requirements and intended volumes.
Is wholesale available for capsules and powders?
Powder formats are most suitable for bulk supply. Capsule and tablet formats may be available for structured repeat purchasing.
🏢 Business & Trust
How long has Charge Products been established?
Charge Products has over 10 years of trading history as a UK supplement and ingredient supplier.
Do you have a physical UK address?
Yes. Our business operates from Southend-on-Sea, Essex. Full details are available on our Contact Page .
Do you have external reviews?
Yes. We are rated Excellent on Trustpilot and are a high-volume UK marketplace seller.
🌐 Explore Our Range
Browse our full range of UK-supplied supplements and ingredient products on our Charge Products homepage .