FAQ – Charge Products UK
Frequently Asked Questions
1. What products does Charge Products sell?
Charge Products offers a wide range of high‑quality supplements including vitamins, amino acids, NMN (Nicotinamide Mononucleotide) powders and capsules, sleep support, metabolism aids, detox formulas, immune support, and more. We also offer bulk and wholesale options for many of our products.
2. Where is Charge Products based?
We are located in Southend‑on‑Sea, Essex, UK at:
Unit 1, 8 Towerfield Road, Southend‑on‑Sea, Essex SS3 9QE Charge Products
3. How can I contact customer support?
You can contact us by email at sales@chargeproducts.co.uk, or use the Contact page form on our website. We aim to respond to enquiries as soon as possible.
4. Does Charge Products offer wholesale or bulk supply?
Yes — we welcome wholesale and bulk enquiries. Many products, including NMN powder and capsules, can be ordered in larger quantities. Please contact us for pricing, stock levels, and delivery timelines.
5. Are your products third‑party tested?
For products like NMN, we provide third‑party laboratory testing and make Certificates of Analysis (COAs) available on request. This ensures product identity, purity, and consistent quality.
6. Are your products vegan / vegetarian friendly?
Many of our capsules, including NMN 500mg capsules, are made with vegetable (HPMC) capsules and are suitable for vegans and vegetarians. Always check the product page for specific ingredient details.
7. How long will delivery take within the UK?
Standard UK delivery typically arrives in 2–5 working days with tracking included. Lead times may vary for larger bulk orders — please contact us for details.
8. Do you offer local collection?
Yes, in some cases local collection from our Southend‑on‑Sea location is available by appointment. Check individual product pages or contact us to arrange collection.
9. Can I return a product if I change my mind?
Yes — please refer to our Returns & Exchanges page for eligibility, timeframes, and instructions on how to send items back. We aim to make returns as straightforward as possible.
10. Are your products compliant with UK food supplement regulations?
We supply products intended as dietary supplements and take compliance seriously. UK food supplement labelling and safety guidance is provided by GOV.UK and the Food Standards Agency, and we ensure that our products include appropriate information and do not make unverified medical claims. GOV.UK
11. Are your NMN products legal to sell and buy in the UK?
NMN is currently sold in the UK as a dietary supplement ingredient by multiple reputable sellers. We supply NMN products with third‑party testing, and they are positioned as food supplements, not medicines.
12. What should I do if a product arrives damaged or incorrect?
Please contact us immediately with details and photos of the issue. Our team will work with you to resolve it as quickly as possible — whether that means a replacement, refund, or another solution.
13. How should I store my supplements?
Supplements should generally be stored in a cool, dry place, away from direct sunlight and out of reach of children. Always follow any specific storage instructions on the product label.
14. What payment methods do you accept?
We accept major debit and credit cards as shown at checkout, and other secure payment options available on our site. You can see the available methods at the time of purchase.
15. Do you provide guidance on how to use products like NMN?
We provide general usage guidance on product pages (e.g., number of capsules). If you have specific questions or health concerns, it’s best to consult a qualified healthcare professional before starting any supplement routine.
Still Have Questions?
If you can’t find the answer you’re looking for, we’re always happy to help — contact us anytime via email or the website form.