📦 Orders & Delivery
How long does delivery take?
Royal Mail 48 typically arrives within 2–3 working days. Royal Mail 24 next-day options are available at checkout. We dispatch Monday to Friday — orders placed before 3:30pm are typically dispatched the same working day. See our full Delivery Information page →
Do you offer free UK delivery?
Yes — free Royal Mail 48 delivery on all UK orders over £10. No minimum item count.
What is your same-day dispatch cut-off?
Orders placed before 3:30pm Monday to Friday are typically dispatched the same working day. Orders placed after 3:30pm or at weekends are dispatched the next working day.
Can I track my order?
Yes — tracked Royal Mail services are available at checkout. Your tracking number is sent by email when your order ships. Track at royalmail.com/track-your-item →
Do you ship internationally?
Our primary market is the United Kingdom. International shipping options may be available — please contact us before ordering to confirm availability and postage costs to your country.
What payment methods do you accept?
Visa · Mastercard · American Express · Maestro · PayPal · Apple Pay · Google Pay · Shop Pay. All payments processed securely via Shopify Payments.
↩️ Returns & Refunds
What is your returns policy?
30 days from date of delivery for unopened, sealed products returned in their original condition. This is in line with UK Consumer Contracts Regulations 2013. See our full Returns & Exchanges page →
Who pays return postage?
Return postage is the customer's responsibility for change-of-mind returns. If we sent the wrong item or the product is faulty, we cover return postage costs.
What if I receive the wrong item or a damaged product?
Contact us promptly with your order number and clear photos of the item and packaging. Where the error is ours, we will issue a replacement or full refund without requiring you to return the item in most cases. Contact us →
Can I return an opened product?
For hygiene reasons, opened food supplements cannot normally be returned. If you have concerns about a product you've opened, contact us and we'll assess each situation on a case-by-case basis.
How long does a refund take?
Refunds are processed within 5–10 working days of us receiving the returned item. Refunds are made to the original payment method. Bank processing times may vary.
🧪 Products, NMN & Ingredients
Are your products medicines?
No. All products are food supplements — not licensed medicines. They are supplied strictly as non-medicinal food supplements in accordance with UK food supplement regulations. Not intended to diagnose, treat, cure or prevent any disease or medical condition.
Are your NMN products independently tested?
Yes. Our NMN products are tested by Eurofins — including ICP-MS heavy metals testing (Lead, Cadmium, Arsenic, Mercury) and purity analysis. Certificate of Analysis is available on request for any batch. Request a CoA →
Are ingredient strengths clearly declared?
Yes. All products feature clearly declared ingredient strengths and transparent labelling. No proprietary blends. Every active ingredient and its dose per capsule is declared on the label.
Are your capsules vegan?
Yes — our capsules use HPMC (hydroxypropyl methylcellulose) — a plant-derived vegan shell. Not gelatin. Suitable for vegans and vegetarians. Confirmed on each product listing.
Do your products contain fillers?
No fillers in our NMN and NAD+ capsule range. Each capsule contains only the declared active ingredients and the vegan HPMC shell — no MCC, no rice flour, no maltodextrin, no anti-caking agents. Declared on every product page.
Where are your products manufactured?
We operate our own in-house encapsulation facility at Unit 1, 8 Towerfield Road, Towerfield Industrial Estate, Southend-on-Sea, Essex SS3 9QE. We do not outsource to contract manufacturers. Our facility holds a 5 Star FSA Food Hygiene Rating — publicly verifiable at ratings.food.gov.uk →
Do NMN products have authorised UK health claims?
No. No authorised EU/UK health claims exist for NMN (Nicotinamide Mononucleotide) as a food supplement ingredient. All NMN content on our website and product pages is educational background only — not health claims. Food supplement — not a medicine.
Is trans-resveratrol a novel food in the UK?
Trans-resveratrol in supplement form is currently under novel food review in the UK. Our resveratrol-containing products are sold legally as food supplements with the required novel food advisory notice. Adults 18+ only. Consult your GP before use if on prescription medication — particularly anticoagulants. Food supplement — not a medicine.
Can I take your supplements with prescription medication?
Always consult your GP before taking any food supplement alongside prescription medication. This applies particularly to NMN if you are on immunosuppressants, resveratrol if you are on anticoagulants (warfarin), and CoQ10 if you are on statins. Food supplement — not a medicine.
🏭 Wholesale & Trade Enquiries
Do you supply wholesale or bulk quantities?
Yes. We supply wholesale and bulk trade quantities of selected supplements and raw ingredient powders — including NMN, caffeine anhydrous and other nutritional ingredients. Pack sizes up to 125kg for powders. Contact us for trade pricing →
Do you offer white-label or private-label products?
Yes — white-label and private-label options are available on selected product lines subject to volume requirements. Enquire here →
Is wholesale available for capsules and powders?
Yes — both capsule and powder formats are available for trade supply. Powder formats are most suitable for large volume wholesale. Capsule formats available for structured repeat purchasing. Contact us with your volume requirements.
Is wholesale available on 3-month interest-free terms?
Yes — bulk and wholesale orders are available with 3 months interest-free via Shop Pay at checkout. No application required — available directly at checkout for eligible orders. Learn more →
🏢 Company & Trust
How long has Charge Products been trading?
Since 2016 — established as Big Idea Services Ltd (Co. No. 11645389) with 160,000+ verified marketplace sales and a 5 Star FSA Food Hygiene Rating.
Do you have a physical UK address?
Yes — Unit 1, 8 Towerfield Road, Towerfield Industrial Estate, Southend-on-Sea, Essex SS3 9QE. Our 5 Star FSA Food Hygiene Rating is publicly verifiable at ratings.food.gov.uk. Our company registration is verifiable at Companies House →
Where can I read your customer reviews?
Reviews are available on Trustpilot → and via our eBay store (160,000+ verified sales) →
What is Charge Products' VAT number?
VAT Registration Number: GB11645389. Company Number: 11645389. Registered name: Big Idea Services Ltd.
Do you have an affiliate programme?
Yes — join our affiliate programme → and earn commission on referred sales.
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🏭 Charge Products — Verified UK Credentials